Privacy Policy

Website/App Privacy Policy

Last modified: Nil

Introduction

REGENF ECO GREEN PRIVATE LIMITED (“Company” or “We”) is incorporated in India under the Companies Act, 2013. It has its registered office at 56-5, Pappe Gounder Street, Near Society Bank, Othakkalmandapam, Coimbatore, Tamil Nadu – 641 032, respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://regenf.com/ (our “Website”) or use our mobile application (Provide the link if any here) (the “App”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to the information we collect:

• On this Website/App
• In email, text, and other electronic messages between you and this Website/App.
• Through mobile and desktop applications, you download from this Website/App or from Google play store, which provides dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
• [ANY OTHER SOURCES.]

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website/App. By accessing or using this Website/App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy as provided under section 6 herein below). Your continued use of this Website/App  after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1.) Information We Collect About You and How We Collect It:

We collect several types of information from and about users of our Website/App, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or [OTHER PERSONAL INFORMATION CATEGORY COLLECTED]/any other identifier by which you may be contacted online or offline] (“personal information“);
• We may collect SPDI (“Sensitive Personal Data or Information”) as defined under Indian law, which may include financial information (bank account details, payment instrument details) and Password.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you, navigate through the site/app. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example such as social media platforms, our business partners, or public databases.

Information You Provide to Us:

The information we collect on or through our Website/App may include:

• Information that you provide by filling in forms on our Website/App. This includes information provided at the time of [registering to use our Website/App,] [subscribing to our service,] [posting material,] [or requesting further services]. We may also ask you for information [when you enter a contest and] when you report a problem with our Website/App.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website/App and of the fulfilment of your orders. You may be required to provide financial information before placing an order through our Website/App.
• Your search queries on the Website/App.
• [ANY OTHER TYPES OF INFORMATION THE USER PROVIDES.]

You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website/App, or transmitted to other users of the Website/App or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website//App with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies:
As you navigate through and interact with our Website/App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website/App, including [traffic data,] [location data,] [logs,] and other communication data and the resources that you access and use on the Website/App.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

(We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically [does/may/is only statistical data and does not] include personal information [, [but/or] we may maintain it or associate it with personal information we collect in other ways or receive from third parties]. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website//App according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website/App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

[We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.]

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website/App and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• [To allow you to participate in interactive features on our Website.]
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We process your personal data based on various legal grounds, including performance of a contract, legitimate business interests, and compliance with legal obligations. The specific purposes for which we use your personal information include:

2.1. To Provide Access and Deliver Services Through Our Platform

We process your personal information to provide you with seamless access to our platform and ensure the delivery of services you request. This includes:

Identifying and verifying you as a user when you log in using your mobile number, email address, or social media accounts such as Facebook, Google, or Apple ID.

Processing payments through third-party payment service providers. We securely forward your payment information and only store details such as cardholder name, card type, and the last four digits of the card number if you choose to save them for future transactions.

2.2. To Improve Your Experience and Develop New Platform Features

We continuously analyze user behavior and feedback to enhance the platform’s functionality and personalize the content. Specifically, we use your information to:

Use location data to display localized advertisements and enhance search accuracy.

Provide a seamless experience across multiple devices by mapping your account information to different devices.

We use the information provided by you during the offline product submission process, including images, descriptions, and pricing details of items you wish to sell on this site/App by selecting “Sell to RegenF”

Optimize the presentation of products available for purchase on our platform after they have been verified and listed by RegenF.

Personalize search results and product recommendations for potential buyers, enhancing their browsing experience.

Analyze chat messages for product improvement and personalized services, while ensuring de-identification of personal data.

2.3. To Enhance Platform Security and Prevent Fraud

We are committed to providing a safe and secure platform for all users. We process your information to:

Monitor user interactions, such as chat messages and posted content, to detect and prevent fraudulent activities.

Use algorithms and machine learning models to automatically identify and block suspicious or fraudulent accounts. Manual reviews are conducted in cases where further verification is required.

Collect device-specific information such as IP address, browser type, and operating system to track suspicious activity and prevent unauthorized access.

2.4. To Provide Customer Support and Gather Feedback

We value your feedback and strive to improve our services based on user input. We may contact you via:

Phone, email, or SMS to request feedback on your experience with our services.

Personalized suggestions and recommendations based on your past interactions and preferences.

2.5. To Comply with Legal and Regulatory Obligations

We may process your personal information to comply with applicable legal, regulatory, and compliance requirements, such as:

Verifying your identity through KYC (Know Your Customer) processes.

Conducting internal audits and regulatory reporting.

Responding to legal requests, court orders, or law enforcement inquiries.

3. Disclosure of Your Information:

We may disclose personal information that we collect, or you provide as described in this privacy policy:

• Third-Party Service Providers, we engage third-party service providers to facilitate specific aspects of our services, such as payment processing services, and SMS integration, These Service Providers are required to treat your personal data in accordance with this Privacy Policy and they are only permitted to use your personal data for the specified services and must act in accordance with our instructions and applicable legal requirements.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.

We may disclose your personal data to law enforcement authorities, regulatory agencies, governmental or public bodies, and other relevant third parties when necessary to:

• Comply with legal or regulatory obligations
• Respond to court orders, legal processes, any government or lawful requests
• Protect our rights, property, or the safety of our users and the public

We may also disclose your personal information:

• To enforce or apply our terms of use [INSERT AS LINK TO WEBSITE’S TERMS OF USE] and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. [This includes exchanging information with other companies and organizations for the purposes of fraud protection.]

4. Accessing and Correcting Your Information:

You can review and change your personal information by logging into the Website//App and visiting your account profile page.

You may also send us an email at [regenfservice@gmail.com] to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions [and [OTHER INFORMATION]] will be encrypted [using SSL technology].]

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website/App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. [We urge you to be careful about giving out information in public areas of the Website /App like message boards.]

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

6. App Permissions and Data Access:

6.1. Location Permission:

We may request access to your live location to enhance your experience on our platform. This permission is used for:

Displaying relevant products and listings based on your location.

Improving search results and personalizing recommendations.

You can manage or revoke location access through your device settings at any time.

6.2. Notification Permission:

To keep you updated and informed, we may send notifications related to:

Your buying and selling activities in real-time.

Messages, offers, and scheduled meetups with other users.

Exclusive promotions, discounts, and feature updates.

Important security alerts regarding your account and transactions.

You have the option to control or disable notifications via your device settings.

6.3. Gallery Permission:

Our platform requires gallery access for:

Uploading images when listing products for sale.

Attaching screenshots or other media files while raising support tickets.

6.4. Camera Permission:

To provide a seamless user experience, our platform may request camera access for:

Instantly capturing and uploading photos for your listings.

Scanning QR codes to facilitate secure buyer-seller authentication.

You can control camera access through your device settings at any time.

6.5. Payment Gateway Access:
Our app requires access to a secure payment gateway to facilitate transactions related to product listings and featured promotions. This access is essential for ensuring a smooth and secure payment experience. By granting this permission, you enable the following functionalities:

Product Listing Fees: To display a product on our platform, a listing fee may be required. Payment gateway access allows users for listing and complete these transactions securely.

Featured Product Promotion: Users can opt to have their products listed and displayed in a dedicated section for increased visibility by paying a feature fee. Payment access is necessary to process these promotional charges.

All payments are processed through trusted third-party payment service providers to ensure data encryption, fraud prevention, and compliance with applicable financial regulations.

6.6. OTP Verification:

To enhance account security, we require OTP (One-Time Password) verification for:

Protecting your account from unauthorized access.

Securing login attempts, transactions, and sensitive actions.

OTP verification helps ensure that only authorized users have access to their accounts.

6.7.Internet Access:

Our platform requires internet connection to ensure a seamless and fully functional user experience. By granting internet access permission, you enable the following essential features:

Browsing & Listing Products: Users can explore product listings, upload new items for sale, and manage their existing listings efficiently.

Real-Time Updates: Stay informed with instant notifications related to messages, offers, meetups, and transaction updates.

Secure Transactions: Internet access is essential for processing secure online payments, verifying OTPs for authentication, and completing financial transactions smoothly.

Buyer-Seller Communication: Enables in-app chat functionality, allowing buyers and sellers to negotiate, coordinate, and finalize deals in real time.

6.8. Receiving Data from the Internet:
This access is essential for providing real-time services and enhancing overall functionality. By granting this permission, you enable the following features:

Real-Time Updates: Receive notifications regarding product listings, chat messages, offers, transaction statuses, and important account alerts. This helps you stay informed about all buying, selling, and communication activities.

Seamless User Experience: load product images, descriptions, prices, and personalized recommendations to ensure smooth browsing and faster access to information.

Secure Transactions: Facilitate smooth payment processing, OTP verifications, and transaction confirmations to protect your account and enable safe financial transactions.

6.9. REST API Access:

Our app utilizes REST API connections to ensure a seamless, efficient, and secure user experience. These API connections facilitate real-time communication between our platform and its various services, enabling smooth operations across different functionalities. By granting this access, you enable the following:

Real-Time Data Synchronization: Ensures that product listings, user profiles, and transactions are continuously updated to provide accurate and up-to-date information.

Secure Transactions: Supports secure payment processing, OTP verification, and fraud prevention measures to safeguard user data and financial transactions.

Seamless Buyer-Seller Interaction: Enables smooth communication through in-app messaging, real-time notifications, and order tracking, ensuring a connected and responsive marketplace experience.

REST API integration allows for efficient data retrieval and processing, improving app responsiveness and minimizing load times.
7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page [with a notice that the privacy policy has been updated on the Website home page]. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

regenfservice@gmail.com or via our number: 9751297297